Senior Systems Analyst
Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is to help our customers love how they look for moments that matter. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.
Benefits
We offer a generous package of health, financial, professional, and work-life benefits. Benefits typically include:
- Medical, prescription, dental, vision, savings accounts, wellbeing program, life/disability, commuter, accidental insurance, legal services, 401k.
- Bereavement, paid holidays, floating holidays, vacation pay, sick leave, adoption assistance, employee discounts and so much more!
Work-Life Balance
We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:
- Zoom-Free Fridays | so you can catch up on work
- Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
- Holiday Early Departure | close out early the business day before a company observed holiday
About the Job
We currently have an exciting opportunity for
What You’ll Do | Key Accountabilities
- Analyze technical issues, performing root cause analysis and proposing timely solutions. Escalate to other parties as appropriate.
- Coordinate and track technical support issues with partner vendors.
- Build effective systems for monitoring the health of payment and customer service systems.
- Develop automated processes to eliminate repetitive tasks or improve processing efficiency.
- Assist other IT teams with the management of point-of-sale applications and supporting systems.
- Develop Sumo Logic reports and dashboards.
- Design, develop, and implement UC4 automation workflows/jobs. Review existing UC4 objects and propose/implement stability and functional improvements as appropriate.
- Build and maintain system architecture, support, and user documentation.
- Assist management in the selection of new software applications as required. Participate in any associated proof-of-concept and pilot programs.
- Develop and test command line programs when needed to support main applications.
Skills & Experience
- Bachelor’s degree in computer science or similar
- 8+ years’ experience in information technology
- Familiarity with the following applications preferred:
- Sumo Logic and/or App Dynamics
- UC4 or similar enterprise task scheduling system
- Salesforce Service Cloud
- Experience with payment gateways and processors preferred
- Proficient in ANSI SQL, PowerShell, and Bash. Ability to read and understand Java 1.8+
- Skilled with REST/SOAP operations using Postman / SoapUI
- Strong interest and ability to learn new applications quickly
- Exceptional communication, debugging, multitasking, and organizational skills
Work Environment, Physical & Mental Demands
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach on a daily basis
- Able to lift and move up to 25 pounds occasionally
- Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
- Hours regularly 40 hours per week, as work dictates
COVID-19 Vaccine Policy
Tailored Brands requires all Corporate & Shared Services employees either (a) establish that they have been fully vaccinated; or (b) obtain an approved reasonable accommodation exempting them from this requirement due to a medical reason, or because of a sincerely held religious belief or practice, as a condition of employment. For purposes of this policy, a fully vaccinated person is someone who has received all recommended dose(s) of a COVID-19 vaccine authorized by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO), including vaccinations that have been approved pursuant to an Emergency Use Authorization, and it has been at least 10 days since the administration of the final dose. Except in states under Executive Order.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.