Site Experience Specialist
Position Summary: Seeking an enthusiastic and results-oriented Site Experience Specialist to support the eCommerce team to ensure timely execution of all site related projects across multiple brands. Assists team on various projects to help improve the overall site experience or enhance our internal tools. This position reports directly to the Site Experience Manager and works cross-functionally with the Merchandise, Creative Services, and Production teams.
Responsibilities:
- Coordinates project work-flow from various cross-functional partners, project manage and ensure all project launch on time.
- Updates, maintains and communicates project delivery schedules.
- Writes meaningful project briefs that provide clear, concise direction for cross-functional teams to execute that meet business requirements and best user flow to meet business objectives and results
- Maintains awareness of all approved site assets and promotions before they are deployed on the site as part of the review process.
- Performs daily site audits to ensure accuracy of site content and user experience
- Works with manager to develop site asset performance reporting. Use web analytics to make data-driven and/or informed decisions or recommend insightful actions that affect shopping & navigational experience
- Participates in pre & post UAT process for all new site enhancements with eCommerce and cross functional teams
- Performs competitive analysis to come up with recommendations that improve customer experience and drive business growth
- Supports implementation and coordination of A/B optimization testing
- Supports other eCommerce initiatives or projects, as assigned
Requirements:
- Bachelor’s degree or equivalent combination of education, training and/or experience
- Minimum 2 years of experience in eCommerce in the apparel industry preferred
- Strong analytical skills a plus
- Excellent written and verbal communication skills
- Strong project management skills with proven track record of delivering high quality work under tight timelines
- Very detail oriented with ability to multi-task and maintain organization
- Work well independently and collaboratively with all levels of the organization
- Demonstrate ability to work well in a fast-moving environment and react quickly under pressure
- Experience with Microsoft Office suite of programs, including Outlook, Word, Excel and PowerPoint.
COVID-19 Vaccine Policy
Tailored Brands requires all Corporate & Shared Services employees either (a) establish that they have been fully vaccinated; or (b) obtain an approved reasonable accommodation exempting them from this requirement due to a medical reason, or because of a sincerely held religious belief or practice, as a condition of employment. For purposes of this policy, a fully vaccinated person is someone who has received all recommended dose(s) of a COVID-19 vaccine authorized by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO), including vaccinations that have been approved pursuant to an Emergency Use Authorization, and it has been at least 10 days since the administration of the final dose. Except in states under Executive Order.