Salesforce Administrator
Skills, Abilities, Experience & Qualifications
Skills/Abilities/Experience & Qualifications:
•Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field preferred
Salesforce certification(s) preferred
•Minimum 4 years prior Information Technology experience preferred
•3-5 years of performing as a Salesforce Administrator, required
•Familiarity with contact center operations, required
•Intermediate proficiency with Microsoft Programs including Excel, Word and Outlook
•Effective listening skills, with the ability to discuss business problems and goals, and translate information into potential solutions
•Must have ability to communicate and organize projects among a broad spectrum of personnel throughout the network, frequently under deadlines.
•Solid understanding of business practices with fundamental understanding of project management methodology
•Demonstrated ability to pay strict attention to detail and deliver high quality results in a deadline driven environment
•Demonstrated knowledge of developing and implementing process improvement
•Ability to easily accept and adapt to change and new challenges
•Flexibility to work nights, weekends, holidays, and additional hours as needed based on business demands
•Houston, Texas area resident
•Authorized to work for any employer in the United States
•Ability to pass a thorough background check
Work Environment, Physical & Mental Demands
•Ability to sit and work at a computer keyboard for extended periods of time
•Ability to stoop, kneel, bend at the waist, and reach on a daily basis
•Able to lift and move up to 25 pounds occasionally
•Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
•Hours regularly exceed 40 hours per week.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.