Workforce Management Analyst
- 💼
- Tailored Brands
- 📅
- 21013135 Requisition #
Job Description: Workforce Management Analyst
As Workforce Management Analyst, you will support the design, implementation, and ongoing processes of the Workforce Management System (WFM), with responsibility for managing workforce related projects. You are responsible for delivering project and/or program results within the committed deadlines. You are also responsible acting as an advocate for the store teams and for the continued WFM development including ongoing training modules, enhanced applications, technology, and operational processes. This person will work within a team environment, building and maintaining strong relationships throughout the organization with both field and cross-functional corporate business partners, working in a fast-paced environment, remaining flexible with a high level of professionalism and confidentiality. This position reports directly to the Vice President of Store Labor and Business Reporting
Duties and Responsibilities:
- Supports the Workforce Management System (WFM) to execute all strategy and project plans successfully within the deadlines.
- Leads the bottoms-up labor forecasting model, utilizing transactional data and time standards to ensure labor forecast is based on the specific needs of the businesses (retail, rental, custom and tailoring).
- Works with third party consultants to accumulate, document and categorize Time and Motion studies. Implements the findings by incorporating the results into WFM.
- Models the financial impact of WFM results, evaluating seasonal fluctuations and assessing the need to fluidly change productivity scales.
- Works with Store Operations Communications to support workload planning and management for non-selling task assignments, as well as leveraging WFM to support the task management platform.
- Builds strong relationships with the Store Operations, CSO Strategy Project Management, Business Intelligence, and field leadership teams as a thought partner to proactively address friction points and/or opportunities.
- Supports project rollout strategy by developing training plans which are intuitive to execute, and which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System.
- Demonstrates the ability to represent the end-user perspective when considering systemic changes.
- Assists in the development, execution and maintenance of all training documentation and operations manuals for operational and system changes.
- Partners with support teams (i.e., Service Desk, multi-unit managers, etc.) to provide system training, enabling them the ability to be experts to support the end-users in the stores.
- Supports the creation of labor reporting for stores, and multi-unit managers to ensure they have the data to drive payroll, labor management, and scheduling optimization.
- Focuses on exception reporting for store and multi-unit managers to efficiently identify business opportunities to drive return on investment (ROI).
- Sustains vendor relationships to maintain accountability for project and system deliverables.
- Works in stores, as needed, to sustain knowledge of the day-to-day store experience and how to best represent a store perspective at the corporate level across multiple businesses and brands.
- Develops and sustains knowledge to be the Tailored Brands Workforce Management expert.
- Coordinates with our BI partners to obtain all data needed from internal databases to support the WFM system.
Proven Skills, Abilities and Experience Qualifications:
- Workforce Management (WFM) experience of 3+ years required or equivalent.
- Bachelor’s Degree in Business Management, Finance, Business Intelligence, or equivalent experience required.
- Advanced Excel skill with the ability to use Microsoft Office Products including Outlook, Word, and PowerPoint. Ability to learn and adapt to new technologies quickly.
- Ability to inspire change to find the most efficient way to communicate and project initiatives.
- Strong analytical skills to identify potential obstacles and/or opportunities to inspire change and drive the business.
- Strong critical-thinking skills to ensure systems are developed to be effective and efficient.
- Exceptional customer service skills with the desire to satisfy our internal and external customers.
- Excellent written and verbal communication skills with the ability to flex to various audiences.
- Solid time management skills to manage multiple projects; as well as maintain program documentation while meeting deadlines.
- Proven track record of managing multiple projects/tasks simultaneously, producing quality work on time sensitive deadlines and while maintaining morale of the team.
- Willingness to adapt to using project management tools to maintain organization and shared information of project status (i.e., Smart Sheet, Tableau, One Note, JIRA, Confluence etc.).
- Extensive knowledge of Hyperion SmartView, MicroStrategy, Sequel and Tableau is a plus.
- Ability to excel in a fast-paced environment with the appropriate initiative and follow through.
Location and Additional Criteria:
- Position is based in Houston, Texas.
- Hybrid Office Model working an average of less than 3 days a week in Houston Home Office. The remainder of work performed at a home office.
- May require periodic travel across North America.
- Must be vaccinated for COVID-19.
COVID-19 Vaccine Policy
Tailored Brands requires all Corporate & Shared Services employees either (a) establish that they have been fully vaccinated; or (b) obtain an approved reasonable accommodation exempting them from this requirement due to a medical reason, or because of a sincerely held religious belief or practice, as a condition of employment. For purposes of this policy, a fully vaccinated person is someone who has received all recommended dose(s) of a COVID-19 vaccine authorized by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO), including vaccinations that have been approved pursuant to an Emergency Use Authorization, and it has been at least 14 days since the administration of the final dose
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.