Twin Hill Customer Service Representative
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Skills, Abilities, Experience & Qualifications:
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High school diploma or equivalent required
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2+ years of call center customer care experience required
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Background in a customer focused role required
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Previous experience working within a CRM system strongly preferred
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Bilingual (English/Spanish, English/French) a plus
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Punctual, dependable and reliable, with the willingness and ability to follow a strict attendance policy
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Motivated to perform repetitive actions with a strong work ethic, follow up and relationship building skills
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Well-developed problem analysis skills, with a proven ability to make quick and effective decisions independently
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Ability to handle sensitive and confidential information and situation
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Ability to gather and summarize data, find solutions, and prioritize work
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Strong organizational, planning, and time management skills
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Ability to handle multiple functions at one time while paying strict attention to detail and deadlines
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Demonstrated ability to pay strict attention to detail in composing, typing and proofing materials
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Unquestionable integrity and a team player with a proven track record of winning the confidence and trust of colleagues
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Consistently demonstrate poise, tact and diplomacy
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Extensive command of the English language and superior grammar and creative writing skills
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Efficient and effective interpersonal, verbal and written communication and listening skills
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Proficient use of Microsoft Office programs including Word, Excel and Outlook
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Ability to adapt to a fast-paced and changing work environment (i.e. increased hours, work volume, etc.)
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Professional manner, appearance and dress
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Houston, Texas area resident
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Authorized to work for any employer in the United States
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Ability to pass a thorough background check
Work Environment, Physical & Mental Demands:
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Ability to sit and work at a computer keyboard for extended periods of time
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Ability to stoop, kneel, bend at the waist, and reach on a daily basis
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Able to lift and move up to 25 pounds occasionally
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Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
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Regular and on-time attendance
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Ability to work at least 40 hours per week from the Company’s Houston, Texas corporate office with flexibility based on project needs
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.