Retail Store Key Holder

Position Title: Assistant Manager II                            Reports To: Store Manager

Job Overview

As an Assistant Manager II you are expected to follow the coaching and operational lead of your Store Manager.  You are expected to maximize sales by providing exceptional service and creating long-term, quality relationships with your customers. On limited occasions, you are also expected to maintain the operational performance of your store through active coaching, interactive team selling, facilitation of a cohesive and safe work environment, and control of all operations when the Store Manager and/or Assistant Manager are not present. This includes, but is not limited to, the following expectations:

Essential Functions

Sales and Service:

• Greet and interact with customers in a friendly and professional manner, including professional telephone courtesy.
• Demonstrate the benchmark retail selling, custom, and tuxedo rental techniques, and continuously encourage and participate in team selling. 
• Build a relationship with your customer from greeting through post-sale contact.  Assist all customers in a timely and appropriate manner, including tuxedo rental customers.
• Participate in setting and monitoring your personal sales and statistical goals.  Meet and maintain your personal volume goal while maintaining an above average quality of sale.
• Improve your overall level of salesmanship through observing and critiquing your co-workers’ sales performance.  This includes being open to constructive criticism of your personal salesmanship by your co-workers. Seek and respond to constructive feedback from your management team.
• Conduct yourself as a coach who observes and facilitates the selling process with all customers when the Store Manager and/or Assistant Manager are not present, including tuxedo rental customers. Strive to interact with all customers entering your store when the Store Manager and/or Assistant Manager are not present. This includes being introduced into sales appropriately and performing exit interviews to ensure customer satisfaction as customers leave the store.
• Follow through on all promises made, problems discovered, or special order requests for customers on a timely basis.

• When the Store Manager and/or Assistant Manager are not available, become involved in all customer complaints, returns, exchanges, and return for alterations that occur while you are in the store. Ensure all customer complaints are resolved immediately and to the best possible satisfaction of our customers, while working within the parameters of Company policy and the needs of your business.
• When possible use tailors for all fittings.  Communicate information to tailors before they come out on the sales floor.  When tailors are not available to fit, fit the customer on your own using the guidelines for fitting techniques.
• Introduce yourself to wedding occasion customers at the appropriate time during the consultation to drive rental, retail, or custom sales from wedding occasion customers.
• Follow the customer rotation as prescribed by management and good customer service.
• Complete, apply and model all provided management and sales training.

Operations:

• Learn and demonstrate proficiency of all store operations systems, including but not limited to Oracle, POS, WFM and Loop communications, along with all operations processes and procedures.
• Adhere to all Company policies and procedures as set forth in the Employee Handbook and ensure all employees adhere to the same when the Store Manager and/or Assistant Manager are not present.
• Demonstrate proficiency and ensure compliance with all aspects of the tuxedo rental operations and ensure that all sales support staff execute properly all areas of tuxedo rental operations.  Attend Bridal shows in your market when needed.
• Secure all Company assets according to procedures. When the Store Manager and/or Assistant Manager are not on duty, ensure proper deposit of all money received on Company’s behalf, and properly and timely deposit in bank on a daily basis. Secure your store through proper closing and alarm procedures.
• Help monitor the security of all Company property.  Report or document damaged or missing product.  Follow all transfer and audit procedures on a timely basis.
• Assist in conducting regular merchandise counts and stock counts as requested by your store management team.  Report discrepancies to the manager on duty.
• Record all merchandise transfer discrepancies and address with the Inventory Control Department, the Merchandise Department and your Store Manager.

• Assist in receiving shipments, putting away new merchandise, and maintaining a clean and neat store.
• Maintain your own timecard as an accurate reflection of your time worked, including clocking in and out for appropriate meal periods.

Team Based Work Environment

• Adhere to all Company policies as outlined in the Employee Handbook and/or all Company practices and procedures.
• Develop and maintain professional relationships with all colleagues. Project a positive attitude and friendly demeanor.
• Bring all concerns or requests to your management team.  Report any incidents, accidents, or safety hazards that occur in your store to the manager on duty. If you are the manager on duty at the time, report to the Store Manager as soon as possible.
• In the Store Manager and Assistant Manager’s absence, address employee performance concerns and disciplinary issues within your store. Communicate these concerns to the Store Manager in a timely manner, in order for the Store Manager to provide follow up as needed.
• Comply with all safety guidelines.
• Take an active role in weekly staff meetings at your store. Attend all zone and store meetings, training courses and store inventory.
• Practice store awareness.
• Comply with all procedures for collecting cash and negotiable documents (checks and credit cards), trial balances, stock counts, opening and closing preparations, and follow through with all paperwork generated from the register.
• Maintain your own timecard as an accurate reflection of your time worked, including clocking in and out for appropriate meal periods.
• Portray a professional, well-groomed appearance and maintain good personal hygiene.
• Practice and adhere to good store and individual health and safety etiquette for ourselves, our teams and customers.

Physical and Mental Requirements

• Interpret, follow and execute detailed instructions.  Learn, apply and retain Company policies and procedures; merchandise and selling information. 
• Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.
• Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
• Thrive in a fast-paced and competitive team sales environment.
• Read, count and write to accurately complete documentation and inventory.  Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator.
• Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
• Lift arms and reach over the head to hang or take merchandise off racks or place on customer. 
• Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
• Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
• Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
• See and distinguish between fabric patterns and colors.
• Full time AMIIs must be able to work at least 40 hours per week when needed, which may include working any of the hours the store is in operation, at least two closing shifts per week, Saturdays, and six days per week during peak periods. Part time AMIIs must be able to work at least 24 hours per week when needed, which may include any of the days and hours the store is in operation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.